At VM Skincare, we aim to provide you with the best quality skincare products and a smooth shopping experience.

However, if you are not fully satisfied with your purchase, we are here to help.

Refund Eligibility
Refunds are only applicable in the following cases:

• You received a damaged or defective product.
• You received the wrong product.
• Your order was cancelled before dispatch.

To request a refund, please contact us within 7 days of receiving your order at support@vmskin.xdevelopers.in with:

• Your order number,

• A brief description of the issue, and
• Supporting images or videos (if applicable).
  
  

Refund Process

Once your request is received and approved by our support team:

• Your refund will be initiated to your original method of payment (credit card, debit card, UPI, or net banking).
• Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Non-Refundable Situations
Refunds will not be provided in the following cases:

• Opened, used, or tampered products.
• Products returned without original packaging or proof of purchase.
• Delay in delivery due to courier issues beyond our control.
• Change of mind after product delivery.
  
  

Contact Us
For any questions or refund-related assistance, please contact us at:
📧 support@vmskin.xdevelopers.in